Converged Infrastructure: Paving the Way to Converged Operations

[My post in Network Computing, August 26, 2016]

Hyperconverged appliances are all the rage, but businesses can do more with converged infrastructure products. Read more…


Seven Insights for Salesforce Success

[My post in CIOReview, August 24, 2016]

The purpose of using Salesforce is to sell more products or services to more customers. The insights relied on for this engagement have evolved to become more data driven, but the end game remains the same: increased revenue and customer retention. Success requires a social and adaptable approach: customer discovery, meaningful engagement and interactions, building and nurturing relationships and becoming a trusted advisor. Implementation of Salesforce varies, but beyond deep-pockets and high ambition, here is advice on how to use the platform more effectively.  Read more…

2015 MIT SDM Conference: “Systems Thinking for Contemporary Challenges”

The 2015 MIT Systems Design & Management Conference took place on October 6 & 7, 2015. The topic hooked me right away with its promise of “Systems Thinking for Contemporary Challenges”. The flyers added to the ‘doors-will-be-opened’ flavor by underlining that this would be about “A Whole Systems Approach to Product Design and Development”. I was ready. Continue reading